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| Customer Reviews: | | Average Customer Review:
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 NOTHING BUT PROBLEMS Jul 23, 2008
I rarely write review on products but I do read most of them before I buy and let me just say I never experienced so many problems like the ones I had with this product and Vonage. Vonage is the worst when it comes to customer service, I have been more than fair with them and allowed them time to correct the issue I keep having with everything with their name attached to it. I am in the military overseas and there lack of support has caused me to be disconnected from my family for far to long. bottomline:
1. Don't buy this device unless your willing to spend hours and weekends online looking up websites on how to get this thing to work. And it involves codes and passwords and hacking and even then its not worth the time.
2. Do not use Vonage Like I said they are the worst when it comes to customer service. I have been paying a bill for 4 months on a service I can't even use and I get no kind of support. If your device works it's all good but the minute it stops (and it will this is number 2 for me in less than a year) so does the service.apparently I am not the only one having problems with them
vonage - buyer beware Jun 19, 2008
Do not accept positive reviews on this product unless they are more than a year old.
I dont care which router you buy from Vonage, you will certainly regret it. I have had Vonage for about 4 years now and once a year no matter what, your router will go bad and you will have to get on the phone with these people. The customer service could no be any worse. My router stopped working again for about the 5th time since i started the service. Today I was on the phone for more than an hour and the rep told me that if I had any more problems that they would not be able to replace my router again. Please keep in mind that they have never replaced a router for free since the very first year. I have never, never been so frustrated in my life with any other customer service. Not to mention the fact that my phone will be down for about 7 days while I wait for my new equipment. The service is so bad, that the last time this happened I didnt even bother calling customer service until I know I had about 1.5 hrs free to deal with them. Trust me, it is not worth it in my opinion. As soon as I get this new eqipment, i will throw it on ebay and go back to my old hardline service. Even if you see good reviews on here, I can assure you that those people are new to the service and have not had to deal with them on the phone yet. Buyer beware, buy at your own risk.
 Owned since Nov 2005 Mar 17, 2008
We've had this Linksys since Nov 2005 and have traveled quite a bit with it outside of the United States. It's worked perfectly up until this morning when for whatever reason it stopped working. I'm ordering another to replace it since we had no issues with this one. Would have given 5 stars but then again I am replacing it because it broke that's the only reason I gave it 4 stars.
1 of 1 found the following review helpful:
 OK... but failed after only 6 months Feb 26, 2008
Maybe it's me.. but I have had lousy luck with Linksys and long term reliability. This unit worked well out of the box, but stopped working after only 6 months. I had a similar issue with a Linksys Wirelss Router.. and Linksys tech support was of little help. My recommendation, stay away from Linksys.
0 of 2 found the following review helpful:
hidden fees/bad servive by vonage - outraged me Feb 02, 2008
When I terminated Vonage service, they charged the disconnection fee of around $30.00; however, they never advertise this anywhere. I was not aware of the hidden fees by vonage. I am outraged by this.
It took me almost 20 minutes to tell them I want to disconnect the service, but the operator would not accept this and wasted lots of my time, and I had to tell them again and again that I just want to disconnect the service, finally they did.
Now that I dont have vongage anymore, they have bombarded my mailbox with specials, and they need to stop this as well.
I am not recommending Vonage to anyone, especially because of bad support.
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